This week saw a very proud moment in the history of YLAC, when a request for
customer technical support was met in record time.

Chiltern Airsports (CAS) operate a WT9-UK Dynamic from Chiltern Park
airfield in Oxfordshire. One of their aircraft shareholders, a retired BA
747 captain, experienced a high cylinder head temperature (CHT) shortly
after take-off, and the school requested support.

Dennis Pearson, Managing Director of CAS, summed up the response simply:
"Within 30 minutes of calling YLAC, an engineer was on site working on the
aircraft". 

Nick Marley, YLAC CEO, added "In the past our customer technical support
wasn't always what it should have been. We have now demonstrated not only
that we have the will and the ability to deliver truly industry-leading
levels of support, but also that we are now actually doing it in response to
real customer requests".

After a thorough investigation, the problem was found to be too high a
concentration of glycol in the coolant (which had been changed by CAS from
the YLAC-supplied Evans NPG), and dilution with water was shown to bring the
temperature back to within limits.

Existing customers with any technical support issues can contact us at any
time.